At GAZI BAGS LIMITED, we want you to feel confident when shopping with us. If something isn’t quite right with your purchase, we’re here to help.
This Returns & Exchanges Policy explains when an item may be returned, how to request a return, and how refunds and exchanges are handled.
1. Our Return Window
We accept eligible return requests made within 30 days of the date your order was delivered.
To qualify for a return, the item must be:
Unused and unworn
In its original condition
Free from damage, stains, odors, or other signs of use
Returned with its original packaging and any included accessories, where applicable
Accompanied by valid order information
Items that do not meet these conditions may not be eligible for a refund or exchange.
2. How to Request a Return
Please contact our customer service team before sending any item back.
To help us process your request efficiently, please provide:
Your order number
The name of the item you wish to return
The reason for the return
Photos of the item, if requested by our customer service team
After reviewing your request, we will provide you with the applicable return instructions.
Please do not send a return to an address that has not been confirmed by our customer service team.
3. Return Shipping
For returns resulting from a change of mind, incorrect selection, or another reason unrelated to a product defect or fulfillment error, the customer is generally responsible for the return shipping cost.
If you received an incorrect, damaged, or defective item, please contact us before returning it.
We will review the circumstances and provide appropriate instructions regarding the return.
4. Damaged, Defective, or Incorrect Items
We carefully prepare orders for shipment, but we understand that problems can occasionally occur.
If your order arrives damaged, defective, incomplete, or contains an item different from what you ordered, please contact us as soon as possible after delivery.
Please include:
Your order number
A description of the problem
Clear photographs showing the issue
Any other information reasonably requested by our customer service team
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.
5. Refunds
Once your returned item has been received and inspected, we will determine whether the return meets the requirements of this policy.
If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.
Once we issue a refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
We cannot control processing times imposed by your financial institution.
6. Exchanges
We are happy to consider exchange requests for eligible items.
Exchange availability depends on the item, current inventory, and the circumstances of the request.
If you would like to exchange an item, please contact us before returning it. Our customer service team will explain the available options.
If the requested replacement item is unavailable, we may offer another appropriate resolution in accordance with this policy.
7. Items That Are Not Eligible for Return
Certain items may not be eligible for return for hygiene, safety, or product-specific reasons.
A return may also be refused if an item:
Has been worn or used
Has been damaged after delivery
Shows signs of alteration or misuse
Has been returned without its required packaging or components
Is returned after the applicable return period
Does not meet the conditions stated on the applicable product page
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
8. Order Cancellations
We aim to process orders promptly after they are placed.
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If your order has already been shipped, the standard return process may apply instead.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If you notice that you entered an incorrect shipping address, please contact us immediately.
If the order has not yet been processed or shipped, we will make reasonable efforts to update the address. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
10. Refunds for Unreceived or Returned Packages
If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, please contact our customer service team.
Depending on the circumstances, we may be able to arrange a reshipment or process a refund in accordance with this policy.
Additional shipping costs may apply if a replacement shipment is requested.
11. Return Inspection
All returned items are subject to inspection after they are received.
A return that does not meet the conditions described in this policy may be rejected or may receive a reduced refund where permitted by applicable law.
We will notify you if there is an issue with your returned item that affects your refund or exchange.
12. Your Statutory Rights
Nothing in this Returns & Exchanges Policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favorable to the customer than the terms stated in this policy, those legal rights will continue to apply.
13. Contact Us
If you have questions about a return, refund, exchange, cancellation, or an issue with your order, please contact us.
