At GAZI BAGS LIMITED, we aim to make the delivery process as clear and straightforward as possible.
This Shipping Policy explains how orders placed through gazibags.net are processed, shipped, and delivered.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, we begin preparing your order for shipment.
Orders are generally processed within 1–3 business days.
Orders are not normally processed or dispatched on weekends or public holidays.
Processing times may occasionally be longer during periods of high order volume, promotional events, public holidays, or circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation using the contact information provided during checkout, where applicable.
2. Shipping Destinations
We ship to destinations that are available through our checkout process.
Shipping availability may vary depending on the destination, product, carrier availability, and other applicable conditions.
If a destination is not available at checkout, we may be unable to fulfill the order to that location.
3. Shipping Methods
Available shipping methods are displayed during checkout.
The shipping method available to you may depend on your delivery address, order details, carrier availability, and other factors.
Where applicable, the estimated delivery time and shipping cost will be displayed before you complete your purchase.
4. Shipping Costs
Shipping charges are calculated based on factors such as:
Delivery destination
Selected shipping method
Order details
Carrier rates
Applicable shipping conditions
The applicable shipping cost will be displayed during checkout before payment is completed.
If free shipping is offered for a particular promotion or order, the applicable eligibility requirements will be shown on the website or during checkout.
5. Estimated Delivery Times
Delivery times depend on the destination, shipping method, carrier, and other circumstances.
Any delivery estimate provided during checkout or after dispatch is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Delivery may take longer than expected because of:
Carrier delays
Severe weather
Public holidays
Customs processing
Transportation disruptions
Incorrect or incomplete delivery information
High shipping volumes
Other circumstances outside our reasonable control
We recommend allowing sufficient time for delivery when ordering for a particular date or occasion.
6. Tracking Information
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please note that tracking information may not appear immediately after the shipping confirmation is sent.
The carrier may require additional time to scan and update the shipment in its tracking system.
7. Delayed Shipments
If your order appears to be delayed, please check the tracking information provided with your shipping confirmation.
If the estimated delivery window has passed or tracking information has not updated for an extended period, please contact us with your order number.
We will review the available shipping information and assist you as appropriate.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that you have entered an incorrect address, please contact us immediately.
If your order has not yet been processed or shipped, we will make reasonable efforts to update the shipping information.
Once an order has entered fulfillment or has been shipped, we cannot guarantee that the address can be changed.
9. Failed Delivery
A delivery may fail because of an incorrect address, incomplete address information, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other circumstances related to the recipient.
If a package is returned to us following an unsuccessful delivery, please contact our customer service team.
Depending on the circumstances, we may be able to arrange a replacement shipment or another appropriate resolution.
Additional shipping costs may apply where a new shipment is requested because of an issue attributable to the recipient.
10. Lost Packages
If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or other appropriate delivery locations.
If you are still unable to locate the package, contact us as soon as possible with your order number and tracking information.
We will review the available information and, where appropriate, work with the relevant shipping provider to investigate the delivery.
11. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product itself is damaged or defective, contact us promptly and provide:
Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging, where relevant
We will review the information and determine the appropriate resolution in accordance with our Returns & Exchanges Policy and applicable law.
12. Customs, Duties, and Import Charges
For international orders, additional customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination and applicable local requirements.
Where such charges are not included in the amount shown at checkout, they may be collected by the relevant customs authority, carrier, or other local service provider.
The customer may be responsible for applicable customs duties, import taxes, or other destination-specific charges unless otherwise stated at checkout or required by applicable law.
Customs processing may also affect the estimated delivery time.
13. Delivery Estimates and Special Occasions
We recommend placing orders sufficiently in advance if you need an item for a birthday, holiday, event, or other specific date.
Although we work to process and ship orders promptly, carrier and customs delays can occur and delivery dates cannot always be guaranteed.
14. Order Cancellation and Shipping
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
Once an order has been shipped, cancellation may no longer be possible and the applicable Returns & Exchanges Policy may apply.
15. Shipping and Refunds
Shipping charges may be treated separately from product refunds depending on the reason for the return and the circumstances of the order.
Please refer to our Returns & Exchanges Policy for information about return shipping costs, refunds, damaged products, incorrect orders, and exchanges.
Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.
16. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
