We want you to feel confident when shopping with us.
We understand that sometimes a piece may not be quite what you expected, or you may simply change your mind after receiving your order. That’s why we offer a straightforward return process for eligible purchases.
Please take a moment to review the policy below before making a return.
Return Window
You may request a return within [RETURN WINDOW, e.g. 30 days] of the date your order was delivered.
To be eligible for a return, the item must:
Be unused and in its original condition
Be free from visible signs of wear, damage, or alteration
Include its original packaging, when applicable
Be returned with any included accessories or accompanying items
Be accompanied by valid order information
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
If you would like to return an item, please contact our customer service team before sending anything back.
Please provide:
Your order number
The item or items you would like to return
The reason for the return
Photos, if requested by our customer service team
Once your return request has been reviewed, we will provide the applicable return instructions.
Please do not send your package to an address that has not been confirmed by our customer service team.
Return Shipping
Unless otherwise stated for a specific order or product, customers are responsible for the cost of return shipping for returns resulting from a change of mind, incorrect selection, or other reasons not caused by an issue with the product.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the situation and provide appropriate instructions.
Damaged, Defective, or Incorrect Items
We take care when preparing orders, but occasionally something may go wrong during fulfillment or transportation.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order number and clear photos showing the issue. This allows us to investigate the problem and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to make the refunded funds available in your account.
The exact timing of a refund may vary depending on your payment provider and financial institution.
Exchanges
We understand that sometimes you may prefer a different item.
Exchange availability depends on the product, inventory, and circumstances of your order. If you would like to exchange an item, please contact our customer service team before sending it back.
If the requested replacement is unavailable, we may instead offer an alternative resolution in accordance with our return policy.
Items That May Not Be Eligible for Return
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened, worn, or used.
This may include products that:
Have been worn or used
Have been damaged after delivery
Show signs of alteration or misuse
Are missing original packaging or included components
Are returned outside the applicable return period
Are otherwise identified as non-returnable on the product page
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Order Cancellations
We begin processing orders as quickly as possible.
If you need to cancel an order, please contact us immediately after placing it. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or fulfillment.
If the order has already been shipped, it may no longer be possible to cancel it and the standard return process may apply.
Important Information
Please make sure that the information provided when placing your order is accurate, particularly your shipping address and contact information.
We are unable to guarantee that changes can be made after an order has entered processing or been shipped.
Return eligibility is determined based on the condition of the returned item and the requirements described in this policy.
Questions About a Return?
We’re here to help.
If you have questions about whether your purchase is eligible for a return, how to start a return, or when to expect your refund, please contact our customer service team.
Email: [YOUR CUSTOMER SERVICE EMAIL]
When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.
We appreciate your business and want every part of your experience with us — from choosing a piece to receiving it and beyond — to be as simple and straightforward as possible.
